The HR Service Team is a diverse group of individuals who are dedicated to providing high-quality HR support to organizations of all sizes. We offer a wide range of services to give our clients peace of mind in HR, Compliance, and Benefits Administration needs. We are committed to providing our clients with the resources they need to create a positive and productive work environment.
Ken Spencer, President and CEO, founded HR Service, Inc. in 2004 to provide benefit compliance, ERISA, and HR solutions for clients across the country. With his team, Ken has grown HR Service to one of the nation’s leaders in benefits compliance and HR support.
Ken has over 30 years of HR, Compliance, and Benefits experience, including teaching HR compliance for eight years at Westminster College. He holds a Master’s Degree in Human Resource Management from the University of Utah and is SPHR certified.
Kathy St. Clair oversees operations for HR Service as Chief Operations Officer, ensuring state-of-the-art equipment, systems, operations, and accurate accounting. Kathy served as Chief Administrator, Accountant, and Operation Specialist prior to joining HR Service, inc.
Kathy is passionate about ensuring customer satisfaction. She has over 20 years of experience working in all aspects of running an organization and uses this experience to provide strategic direction for HR Service.
Deborah Siddoway is Vice President of HR Solutions and manages the HR Solutions team that directly assists clients with human resource strategy, management, and employment law needs. This includes employee, leader, and safety handbooks; compliance audits; training; performance management; compensation theory; hiring and terminations; conflict resolution; and more.
Deborah has over 20 years of professional compliance, human resources management, and consulting experience in the public and private sectors. She earned her Master’s Degree in Business Administration, Bachelor of Science in Business Management, and a certificate in Human Resource Management from Westminster College. She is also certified with SPHR, SHRM-SCP, and ACA.
Brianna Farley, Client Support Manager, leads the client support team, ensuring that employers have the most up-to-date materials to manage their HR and compliance needs. Her team is responsible for assisting employers and brokers navigate compliance needs through our web-based solutions.
Brianna is originally from Missouri but resides in Texas. She holds a certification in Business Management and IT. When not providing exceptional support for our clients, she enjoys reading, writing, and listening to music.
Austin Spencer is the Director of Sales and Marketing, providing guidance to all Benefit Compliance Coaches and ensuring high-quality service for clients and partners. He also helps brokers and their clients with their benefit compliance, HR, and benefits administration needs, providing demonstrations, training, and coaching across the country.
Holly Young, Senior Specialized Services Administrator, has worked in Human Resources for over 25 years. She has been involved in all aspects of HR including employee relations, benefits administration, compliance, recruiting, onboarding, compensation analysis, and training.
Holly has a Master’s in Leadership, is SPHR certified, and is certified as a Compensation Analyst (CAC). She is also an expert in Affordable Care Act reporting, and was instrumental in setting up the ACA reporting service for HR Service when the reporting was first required in 2015.
Holly enjoys theatre arts, traveling, dancing, storytelling, Pilates, and spending time with her family.
David Norton is an experienced Senior HR Business Partner with more than 35 years in the human resources industry. In his current role, David supports clients in human resource strategy, training, employee relations, employment law, talent management, succession planning, recruitment and retention, and documentation support. He is well-versed in operations, training, compensation, benefits, and recruitment activities.
David ensures that the right HR programs are in place so that employees can deliver at maximum efficiency with minimum risk. He holds certifications with SPHR and SHRM-SCP.
Rhonda Hollier, Senior HR Business Partner, has worked in human resources for over 25 years, directing and managing all aspects of human resources functions. Her expertise includes recruiting, employee relations, compliance, risk management, benefits administration, and compensation.
Rhonda has worked as a professional services consultant to numerous businesses, from start-ups to Fortune 500 companies. She also served as Vide President of Human Resources for a $1.3 billion energy company for eight years. Rhonda holds certifications with SHRM-SCP and SPHR.
Kim Matus, Sr. HR Business Partner, has worked in Human Resources for over 15 years. In her current role as consultant and HR Business Partner at HR Service, Inc. she works with multiple clients to align their goals and objectives with tactical and strategic HR initiatives.
Kim has extensive experience in training and development, organization development, policy design, employee relations, EEO compliance, performance management, staffing and classification, and recruiting.
Nikki Blanche, Sr. HR Business Partner, began her career in 2009 at a commercial insurance company where she learned to appreciate the importance of compliance. She developed her skillset in onboarding, recruiting, and employee relations. From there, she moved on to a large medical practice where she worked on data integration and transition counseling for mergers and acquisitions.
After running her own consulting business for five years, Nikki joined HR Service, Inc. in 2002 to pair her interests and goals with a team providing best practice and compliance solutions to clients while building and driving strategic HR practices to meet client business needs.
Nikki resides in northern New Jersey where she has served as President of the Littleton Estates Neighborhood Association since 2017. She is an active member of the Littleton Elementary School PTA and devotes herself to several local pet rescue groups when time allows.
Nikki holds a Bachelor’s Degree in Communication from St. Elizabeth University. Her areas of expertise are compliance, policy management, recruiting, onboarding, and employee relations.
Liz Warren, PhD brings 9+ years of Human Resources experience as a Senior HR Business Partner from a plethora of industries, including travel/tourism, hospitality, healthcare, warehouse, and banking. While knowledgeable in general HR functions, Liz specializes in people analytics, organizational development and psychology, change management, succession planning, leadership development, compensation analysis, training and development, and full-cycle recruiting.
Liz started her HR career as a seasonal HR coordinator while working on her MSc in Psychology and quickly found a passion for the field. She was able to quickly progress through the HR ranks from coordinator, to recruiter, to generalist, and finally into HR leadership. Since starting her career, liz has obtained a PhD in Industrial/Organizational Psychology with an emphasis on organizational development and leadership development.
Liz uses her experience and education to volunteer with local community colleges to provide career coaching to underprivileged youth. Liz spends her spare time with her family, often camping, hiking, traveling, or practicing archery.
Sara Jacobs is a Senior HR Business Partner with a strong sense of dedication and commitment, working in the HR field since 2014. In her current role as consultant and HR business partner at HR Service, she works with multiple clients, assisting and advising them on a wide range of matters to ensure compliance with applicable federal and state laws. She also provides support in multiple HR functional areas, including employee relations, recruiting, performance management, terminations, and leadership coaching.
Sara moved to the United States in 2013, having grown up in Italy. Prior to her career in the HR field, Sara earned a diploma in Chemistry and Biology Laboratory Technology. She also served in the Italian Army as a Combat Medic. She served two tours in Afghanistan, assisting and performing lifesaving medical procedures to wounded personnel in remote outposts and clinical settings.
Sara’s military background helped her develop teamwork, cultural inclusivity, drive to successfully complete company goals, and functional values and skills highly sought in the HR field.
Dean Kipp has worked in Human Resources for over 10 years. In his current role as consultant and HR business partner at HR Service, Inc., Dean collaborates with multiple clients in establishing HR foundations and aligning goals and objectives with strategic HR initiatives. Dean has extensive experience in production, operations management, safety, and warehousing.
Dean holds a BS in Human Resource Management from Western Governors University and a BS in Business Administration from the University of Phoenix. He is an SHRM-certified professional.
Outside of the HR world, Dean enjoys both college and NFL football, hockey, fishing, and traveling.
Letrisha Pulido has worked in the HR industry for more than five years as an HR assistant, recruiting associate, and payroll associate. Working as an HR assistant, Letrisha was afforded the opportunity to obtain knowledge in many areas, including recruiting, onboarding, payroll administration, employee relations, training, employee benefits, random drug testing administration, and HR administrative activities.
As a recruiting assistant, Letrisha added to her skills in recruiting and onboarding. She also has dealt with assisting in conflict resolution and harassment issues. Letrisha currently holds a Resident Producer individual license in Accident and Health or Sickness and Casualty Life which affords her further knowledge in the health benefit and life benefit options for employees.
Letrisha enjoys spending time with her family, the outdoors, and playing games. In addition, she has the opportunity to work with youth groups in her area. She has a passion for learning new things and loves to read and watch documentaries.
Melanie Rimar is a Compliance Reporting and HR Specialist. She has worked in the industry and for HR Service for 2 years. She loves the positive work environment at HR Services and the willingness that her co-workers have to help others.
She also loves that she is constantly learning new things in the HR field, especially the challenges of ACA.
She loves Mexican and Indian food. In her free time, Melanie likes to work out, play golf, and spend time with her children. If she could have a super power, she would love the ability to move things with her mind so she could easily clean her house.
Anita Johnson joined HR Service in 2013 as Client Support. She went on to Customer Service Supervisor until 2019 when she decided to use her knack for building relationships to great effect as a Benefit Compliance Coach. Anita believes building relationships is the backbone of business. She believes in doing the right thing for clients every time to show our worth and show we truly care.
Anita specializes in compliance laws and regulations. She goes to bed reding the newest compliance laws so she ensures she knows what’s best to do for clients. She works with ERISA counsel to proactively identify regulatory changes and provide recommendations for necessary changes and/or needs to ensure compliance with ERISA documents. Anita also conducts fact-finding discussions with clients and brokers to ensure compliance is met.
Anita brings excellent communication skills to cultivate positive and mutually beneficial business relationships while incorporating the strong ethics of HR Service.
When not busy helping clients and brokers succeed, Anita enjoys gaming, gardening, yard work, and spending time with her grandkids.
Lance Nielsen was an insurance broker for 30 years, even using HR Service’s SPD Wrap service for his clients before hanging up his hat to join the HR Service team as a Benefit Compliance Coach.
Lance has been a professional balloon artist and magician for more than 30 years, bringing his own special magic to our team and the partners he works with.
Shaelyn Elliott is a graduate of Westminster College and holds a Bachelor’s degree in Fine Arts. Her love for helping others and her drive for success brought her to HR Service where she serves clients as a Benefit Compliance Coach.
Shaelyn loves learning languages, traveling, and teaching others.
Anne Cheeney has a passion for making connections with others. With over 20 years of professional sales experience, she strives first and foremost to be someone her clients and colleagues can put their trust and faith in as a Benefits Compliance Coach. Anne inherently understands that the client is the single most valuable asset an organization can have. Driven by the pursuit of customer focus, ideals, and user experience, she is excited to join our clients on the path of success.
Anne also makes a mean marinara sauce.
Arniel Batomalaque holds a Bachelor’s degree in Marketing with a minor in Professional Sales from the University of Wyoming. He loves learning new things and has an innate hunger for success.
Arniel enjoys biking, scenic hikes, shooting hoops, and being outside. He is also known for his incredible French Toast recipe.
Alicia Anderson has experience working with the IRS which helps her advise on best practices. She also brings a background in sales to help her provide the best service for clients and partners.
Alicia is a country girl who loves the outdoors. She is the baby of 8 kids who lived in Nevada until her family moved to Panguitch, UT when she was 12.
Twyla Clark is a client service specialist. She joins the HR Service team, working from Bellefontaine, Ohio.
Twyla’s hobbies include reading, traveling, cooking, and genealogy. She is involved in volunteering with a food ministry, preparing and serving meals to seniors, widows, and disadvantaged families. She also enjoys spending time with her family.
Anna Vorasane has over six years of experience in customer service and a knack for marketing. Anna has developed a deep passion for creating memorable experiences for customers. At HR Service, Inc., Anna gets to put that passion to work every day helping businesses navigate the world of HR and find the solutions that work best for them.
When she’s not working, you can find Anna snuggled up with her dog Max with a good book, sharpening her cooking skills, or catching a local show.
Rachal Edwards was born in Idaho, grew up in Nevada, and started her family in Wyoming before settling down in West Texas where she finally decided to plant firm roots. She loves the outdoors, especially fishing and camping. Rachal is married to her high school sweetheart, with 3 amazing adult children and two grandchildren, or as she calls them “grand Trophies”.
Rachal’s motto is “You’re never too old to start something new”. She’s been known to try crazy things like roller derby. She also enjoys refinishing old wood furniture and sitting in the yard with her chickens.
Rachal is completing her degree in medical billing and coding, and plans to complete a degree in health sciences. She has 30 years of experience in customer service. Her goal is to be the “go-to” for clients because they know she will do everything she can for a one call resolution. She strives to build lasting relationships with clients.
Penny Clark is a Content Marketing Specialist who currently lives in East Texas, and comes to HR Service with 5+ years of experience in content marketing. Penny specializes in digital marketing, including email, websites, and asset development. She has worked in multiple industries, allowing her to hone her research skills.
Penny has an Associate’s in Psychology and holds certifications in digital marketing, content marketing, and social media marketing. She is adding to her expertise with certifications in e-commerce marketing, data analytics, and project management.
When not working, Penny enjoys reading, creating stories, traveling, and learning new recipes.
