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Client Support Specialist

Job Type – Full-time


Customer service: 1 year (Preferred) HR and benefits administration: 1 year (Preferred)


Customer service: 1 year (Preferred)
HR and benefits administration: 1 year (Preferred)


401(k) matching
Employee discount
Health insurance
Paid time off


8-hour shift  Monday to Friday

Work Location: 

Onsite – If you require alternative methods of application or screening, you must approach the Employer directly to request this as Indeed is not responsible for the employer’s application process.

Duties and Responsibilities

· Assist customers with new service setup and answer questions.

· Maintain and manage client database; ensure accurate, up-to-date information.

· Assist with client email distributions for legal updates, HR bulletins, and other correspondence.

· Answer incoming calls and client emails, and assist with entry into the database.

· Assign client user names & passwords and assist with the information gathering process.


· Impeccable attention to detail, with extreme accuracy and precise data entry ability

· 2+ years customer service experience

· Strong interpersonal skills, with a positive, fun and friendly attitude

· Ability to interact with multiple personality types

· Excellent computer skills: Microsoft Word, Excel, Outlook, as well as Internet

· Excellent organizational ability, written and verbal communication skills, and the ability to coordinate multiple projects simultaneously.

· Self-motivated and willing to roll-up sleeves and do whatever is needed

· HR and benefits administration experience a plus

Job Type: Full-time

ACA Reporting Assistant

Remote or in office, Full and part-time work available with the possibility of flexible (but consistent) working hours. Remote Available.

From $15 an hour

We will Train!

Full Job Description

HR Service, Inc., is seeking an ACA reporting assistant to perform ACA reporting for our clients. This position is temporary from November 2021 through approximately March 2022.

The successful candidate is extremely detail-oriented, focused, and a note-taker committed to learning the Affordable Care Act regulations and reporting codes.

Key Responsibilities

  • On behalf of the customer, manage year-end ACA compliance reporting requirements for the IRS by creating forms 1094/1095 C and B and E-filing to the IRS for 2021 and prior years when needed.
  • Contact clients via phone and email, to explain the process and send them the appropriate spreadsheets and forms to complete.
  • Extensive spreadsheet customization: Review the accuracy of the spreadsheet data received and manipulate the spreadsheet data to reflect compliance with ACA regulations and codes. Save Excel data into a .csv file.
  • Prepare forms 1095/1094 C and B using a proprietary internal reporting system.
  • E-file forms via Nelco to E-file per the client’s service agreement.
  • Become an expert in ACA reporting and techniques allowing you to answer questions, conduct research, and help clients and HR Business Partners to meet ACA reporting deadlines.
  • Tracking status of each ACA filing and updating such in CRM.
  • Other duties as needed.

Skills and Abilities Required

  • Regular and predictable attendance is required.
  • Proficiency with Excel spreadsheets (eg. formulas, v-lookup, etc.) required.
  • Strong detail-oriented and resourceful mindset.
    Works comfortably under pressure and meets tight deadlines.
  • Ability to coordinate multiple projects simultaneously.
  • Excellent verbal and written communications with the ability to clearly articulate concepts and ideas.
  • Customer-centric mindset.
    Excellent organizational and time management skills
  • Able to work independently
    Excellent problem-solver
    Knowledge of ShareFile system is a plus

Please submit your resume via Indeed:

No phone calls, please.

HR Service, Inc. Executives

ken spencer2 e1599417654786


austin spencer hr service inc


Deb Siddoway Bio


ricardo hrserviceinc


kathy st clair - coo hr service


tym - benefits administration


Work With a Winning Team

HR Service, Inc. is a leader in the HR, Compliance and Benefits Administration Industry and looking to add additional team players!

Find more information about our Company Here.

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