hr help desk

HR Help Desk


The HR Help Desk makes it easy to manage employees.


Businesses are always looking for ways to increase employee happiness and productivity. Investing in an HR helpdesk can be a great way to do this. With an HR helpdesk, businesses can free up employees’ time by taking care of the paperwork, questions and complaints they receive. This means that employees have more time to do the tasks they love, leading to increased job satisfaction and productivity. An HR helpdesk will also provide a one-stop shop for unclear policies and procedures.

There is a misconception that HR professionals need to be managers and directors. This is not true. Like any other business professional, HR professionals must wear many hats to get the job done. Sometimes, what you want to accomplish is outside of your expertise or skill set. This is where the HR Help Desk can help you!

The HR Help Desk service provides an HR professional to answer all industry-related questions and guide you through your hardest HR challenges. We take a more personal approach to our solutions. First, we will walk you through all the legal ramifications of the situation. Then, we will help you assess the situation and introduce practical techniques and solutions to help you resolve any HR issues you may be experiencing. Finally, you get to choose your method of communication, by phone or email. 

According to a recent Gallup poll, disengaged employees fall short in three key areas:

  • 37% higher absenteeism
  • 18% lower productivity
  • 15% lower profitability

Our Help Desk professionals can coach you through the hardest employee challenges and turn your culture around by increasing employee engagement. Human Resource Departments do not have the staff or time to learn every new or changed law; we do. Our HR team keeps up with all new laws and requirements. You are only as good as the information you receive. You can trust getting the correct answers every time.

HR Help Desk Professionals Help with:

HR People Management Challenges

How effective is your safety and wellness plan? What are effective employee motivation & communication tools you can quickly learn in a short time? Receive fast, professional people management solutions from experts trained in employment law and human resource management techniques.

Internal Conflicts

Assistance with employee relations, such as coaching and counseling. Questions such as: should you address employee complaints immediately or wait for management to handle the situation? What is the best method to defuse an argument between employees? How do you manage sudden outbursts or unusual employee behavior?

Employment Law & Compliance

We help with employment law compliance, including employment contracts or responding to discrimination complaints. Is termination the answer? If yes, do you know how to handle the terminations legally? Are you operating within the many specific employment laws? What are the new compliance laws in 2021 or to come? Do you know how to respond to an unemployment claim legally?

Performance Challenges

Employee-related questions of any kind will be resolved immediately. Do you know how to effectively address and resolve disgruntled employees without elevating the situation? Are there multiple employees involved? What is the course of action? Do you know how to address suspicion of employee drug and or alcohol abuse legally? When and how do I discipline an employee?

Salary and Retention

Are you paying your employees too little or too much? How effective is your compensation plan?

Employee Health Benefits

What happens with employee benefits after your employee resigns or is terminated? What are the legal ramifications of COBRA? Do they have an HSA, FSA or HRA?

Human Resource Management

From training and development, compensation and benefits, workforce planning, and compliance in FMLA and ERISA to employee development and appraisals, there is no question too big for our team to handle.

help desk trainer picture

Tired of always getting voicemail or an auto attendant?

Benefits of an HR Help Desk

Get a Live Person, Every time!

Fret no more! With HR Service, you always get a live person who answers the phone. Chat live with an HR professional about anything from benefits to employment law to any human resource issue you are experiencing.

Single Point of Contact

Provides an assigned HR professional to answer any questions about HR policy or employment law.

Save Money

Our solutions are less expensive than hiring an employment attorney. Waste not, want not! No hidden, annual, or sign-up fees. Pay for what you use when you use it.

Avoid a Potential Lawsuit

We live in an increasingly litigious world; businesses have more obligations than ever. Are you currently recruiting and hiring new staff? Know your legal obligations to ensure you comply with ERISA and IRS requirements.

Save Time!

The HR help desk is a valuable resource for businesses as it helps them save time and money. We will improve your efficiency and save you time. The HR Help Desk will allow you to spend more time doing what you need to do, managing your employees.

Do you need additional HR assistance? HR eSolutions is an online, all-inclusive solution that makes HR simple. Find out more by clicking below.

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